Zero Risk Return and Exchange Policy

We’ll be honest… Our products have a pretty good track record. That’s why we want to make it easy for you to try them with zero risk. If you’re unhappy with your order for any reason, we provide a 30-day money back guarantee. To begin, visit our Customer Care Portal.

*Gift cards are not eligible for return or exchange.
*Sets are eligible for exchange only.

Shipping Policies

All of our products are handmade and hand-packaged in the United States using organic, natural and fair-trade ingredients sourced from the best local farms. Although we do our best to ship your items quickly, we take great care with each order. For this reason, it may take up to 2–4 business days for your items to ship. You’ll receive an email update and a tracking number once your order has left our facility.

Shipping Protection

During checkout, we offer the option of shipping protection for your order. You can add this onto your purchase to protect any items from loss or damage during transit. Although we always do our best to package your order for safety, anything can happen during shipment. We highly encourage using shipping protection, especially for large orders.

Missing Packages

If your package is missing, please reach out to our customer service team at support@toupsandco.com We’ll do our best to help you locate the package or find a solution.